Key Objectives

• Finance: Achieve EBITDA ≥ 10%; Same-Store Sales Growth (SSSG) ≥ 10%

• Customer: Attain ≥ 100 Google ratings; ≥ 200 new member registrations

• Process: Maintain QSC&W (Quality, Service, Cleanliness & Wow) score ≥ 90%; Speed of service < 15 minutes

• People: Drive sales per employee > 50 million VND; Keep turnover rate < 10%

Main Responsibilities

1. Financial Planning & Management

• Develop financial plans and manage overall restaurant financial performance.

• Set monthly Balanced Scorecard (BSC) targets & KPIs and create execution plans.

• Track BSC & KPIs, analyze variances, and propose corrective actions.

2. Operations & Service Quality Management

• Ensure outstanding execution of QSC&W standards (Quality, Service, Cleanliness & Wow).

• Optimize guest flow and internal processes to deliver fast and seamless customer experiences (speed of service).

3. Team Development & Customer-Centric Culture

• Lead and develop the restaurant team.

• Act as a role model in promoting PACC culture (People – Active – Creativity – Customer).

4. Business Development & Branch Marketing

• Coordinate with Marketing to execute promotional programs, local events, and neighborhood sales initiatives.

• Build relationships with partners, authorities, and the local community.

Qualifications & Skills

• Bachelor’s degree in Restaurant Management, Tourism & Hospitality, or related field.

• Minimum 3 years of managerial experience in a restaurant chain with ≥ 200 seats.

• Proficiency in Balanced Scorecard (BSC) management and financial reporting analysis.

• Strong leadership, communication, problem-solving, and decision-making skills.

• Ability to work under high pressure and flexible working hours.